Key Achievements and Responsibilities:

Achieved a remarkable 45% increase in sales within one year through effective operational strategies and collaboration with cross-functional teams     


Collaborate with the Manager of Supply Chain, Manager of Warehouse, and Marketing Manager to streamline operations, enhance efficiency, and meet organizational goals.
Supervise all matters related to the billing department, ensuring accurate and timely invoicing, payment processing, and resolution of customer inquiries.
Manage IT matters, including overseeing system upgrades, troubleshooting technical issues, and implementing data security protocols.
Handle administrative matters, such as office maintenance, vendor management, and the procurement of office supplies to ensure a well-functioning workplace.
Maintain seamless coordination with the accounts department to reconcile financial transactions, resolve discrepancies, and support budget management.
Spearhead tender matters, including drafting tender documents, coordinating with relevant stakeholders, and ensuring compliance with tender requirements and deadlines.
Act as the primary liaison with external institutes for supplies, bills, and status updates, resolving any issues or challenges related to tender matters.
Conduct thorough checks of bills and approve purchase orders in accordance with company policies and budgetary constraints.
Implement process improvements that have resulted in a 20% reduction in billing errors and a 15% increase in billing accuracy.
Successfully managed a team of administrative staff, fostering a collaborative and productive work environment.

Planning and Forecasting:

Led the planning and forecasting efforts for GSK Distribute Only brands during monthly Pre-DRM meetings.
Ensured alignment of sales volumes based on Periodic Run Rates, Seasonal Impacts, Supply Plan, Supply Constraints, and Product mix to support market growth and the overall LOC ambition.
Aligned the national forecast of all GSK brands in line with the CCC (Consensus, Commit, and Communicate) process, collaborating with key stakeholders including Marketing, Commercial, Finance, CS&L, and Demand and Supply teams.
Devised monthly sales plans to enhance GSK's overall sales performance, in line with the monthly CCC Plan.
Managed distributor demand planning and operational execution on a national scale, facilitating the smooth movement of stocks from GSK Central Warehouse to DC’s.
Utilized 3-month actual run rates, Stock in Trade, and potential to facilitate business thrust and execution.

Coordination and Communication:

Maintained strong coordination with CS&L, Demand Forecasting, Marketing, and Supply Planning teams to ensure seamless stock movements from GSK to all DC’s.
Provided timely call-outs on Supply Adherences, Sales Force Automation (SFA), Sales Force Benefits (SFB), and other core KPIs to drive country dashboards.
Contributed significantly in Pre-DRM monthly cycles, providing market feedback, addressing Sales Operations Challenges, bridging with Tender demand and Opportunities, and ensuring end-to-end alignment with CS&L, Commercial, and Finance teams to execute monthly and yearly ambitions.
Conducted weekly or fortnightly performance calls with Zonal Sales Managers to assess challenges and opportunities, ensuring smooth To Market Stocks Delivery vs. CCC.

SAP Super User:

Acted as a SAP Super User for the O2C Customer Service Module.
Managed SAP reporting and analysis, including implementations (New Projects, CRs), and provided training to internal and new users.
Ensured smooth claims management, covering various types of claims (Expiry, Trade Offers, Debit/Credit Memos, Rate Differences, Withholding, Service Charges, and Other Activations).
Facilitated cross-functional coordination with ICSS teams for timely settlement and reimbursement to distributors.
Conducted weekly Scrum calls with stakeholders (ICSS, CTC) to align outstanding claims settlements and support cross-functions for successful conclusions.
Provided monthly claims settlement reports to stakeholders (Zonal/Area/Key Accounts) to intimate Third-Party Distributors for settlements.

Secondary Sales Management:

Utilized Secondary Sales Pharmacy Tool (PRISM & BI Tool) for smooth business analysis and reporting.
Drove effective use of the Third-party system, ensuring dynamic business reports and new enhancements for ambitious growth.
Redefined KPIs for Distributors Performance Management using PRISM tool.
Managed the level 1 & 2 resource team for effective and timely resolution of technical issues related to PRISM System, ensuring strong coordination with the Tech/IT Team.
Facilitated BI reporting and Sales Management for efficient decision-making and support to the Leadership team.